# Sunset Announcement
SoundingBox will end operations on August 1, 2021.
With heavy hearts we regret to inform the SoundingBox community that SoundingBox will cease operations on August 1, 2021.
Although we have made a good product and have great customers, growing a sustainable SaaS business has become increasingly out of our reach.
We have very much appreciated the opportunity to serve our customers, and we are grateful for the interest the community has shown as we have evolved.
# What This Means For Current Subscribers
# Monthly Subscribers
If you are currently a monthly subscriber to SoundingBox, your last billable day will be August 1, 2021. You may cancel your subscription anytime prior to August 1, 2021, subject to our normal cancellation terms. Any subscription fees collected for a period after August 1, 2021 will be refunded to your method of payment.
# Annual Subscribers
If you are currently an annual subscriber to SoundingBox, your last billable day will be August 1, 2021. You may cancel your subscription anytime prior to August 1, 2021, subject to our normal cancellation terms. Any subscription fees collected as part of your annual subscription for a period after August 1 will be refunded to your method of payment. For example, if you subscribed on March 1, 2021, and don’t cancel prior to August 1, 2021, you will receive a refund equal to 1/2 of your annual subscription. This refund will be issued to your method of payment.
# Account Cancellation Instructions
# Studies During Sunset Period (June 1 Through August 1, 2021) Will Be Supported
During the sunset period, running studies on the platform will continue to be supported, except for the last week of the period, where studies will no longer be launched. While choosing an alternative research provider is recommended, we understand that this takes time and are willing to support your research goals during the sunset period. This support will be limited to the sunset period only.
# Downloading Study Data
Subscribers with study data will be able to download data up to and until August 1, 2021. Downloadable data includes study CSV data files and MP4 video files of participant task sessions. It is the responsibility of subscribers to download study data during the sunset period. The service will no longer be available for downloads after the sunset period so please make sure to download data prior to the end of the sunset period.
# Data Download Instructions
Data available to for download consists of CSV data files and MP4 video files.
# CSV Study Data
To download CSV data for a given study during the sunset period, load the study in the dashboard by navigating to the Analyze Study Data tab. Once the study data has loaded, please navigate to the Grid view, and click on Export CSV.
# Participant Videos
Individual study task videos (videos of participant test responses) can be downloaded anytime during the sunset period. In order to download a given study's task videos, load the study after clicking on the Analyze Study Data tab. After the study has loaded, navigate to each participant's task video in the Replay tab, right click (or command click) on the video and choose Download. The video will be downloaded into your Downloads folder on your hard drive. Note: you may need to press the play button on the video for the download option to appear in the player area.
# Transferring Study Data To Another Provider
Although we cannot endorse or recommend any particular service, services like Dovetail and Aurelius allow for the upload, archiving and sharing of user testing study data, including videos.
# List Of Other Testing Providers
Although we cannot endorse any one provider, other user testing firms include but are not limited to the following:
- PlayBook UX
# Personal Data
Your personal information such as your email address will be deleted from our servers after August 1. Your payment information was never stored on our servers, but after August 1, 2021, it will be removed from our payment provider’s data.
# What This Means for Prospects
If you have signed up for SoundingBox to try out the product, you will be able to access your account and download any test data you have collected as part of your evaluation of the product up to and until August 1, 2021. After that date, the SoundingBox website will be unavailable and your study data and personal data such as your email address will be deleted and not shared with any other party.
# For Participants
To get help and answers to questions regarding the sunset please email firstname.lastname@example.org or reach out to us via chat.